In This Episode

When a customer loses heat in the middle of a Maine winter, the work starts long before a technician pulls into the driveway.

Eric and Bill talk with James Hovance, Service Manager at MidCoast Energy Systems, about what really happens behind the scenes of a service department. They discuss how dispatching, parts sourcing, and office decision-making keep jobs moving, customers safe, and crews supported, and why the work behind a desk can be just as demanding as the work in the field.

Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com.